Shipping & Delivery Timeline
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Order Shipment typically takes 2-7 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
Velvet Touch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Issues

• Incorrect Address: If an incorrect address is provided at checkout, we are not responsible for lost or undelivered packages. Please double-check your shipping address before finalizing your order.
• Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately at velvettouch.candles@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
Refund will be done within 7 to 14 business days.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Information
If you have any questions about this Shipping and Delivery Policy, please contact us:
• By email: velvettouch.candles@gmail.com
• By phone: +91-9435455848
Thank you for shopping with Velvet Touch. We appreciate your business and strive to ensure your complete satisfaction.